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A1 Travel Insurance Frequently Asked Questions

What does travel insurance may cover?

Travel insurance may cover medical emergencies, trip cancellations, lost luggage, and 24/7 support, which may ensure financial protection during your travels.

Is coverage available for domestic travel?

Yes, We may provide coverage options for both domestic and international travel, which may protect you wherever you go.

Are there exclusions in the coverage?

Yes, our policies may clearly outline terms, limitations, and exclusions, which may ensure you understand what is covered and any ineligible claims.

How do I purchase travel insurance?

You may purchase travel insurance online through our website, selecting the plan that best suits your travel needs and destination.

What assistance is available in emergencies?

We may offer 24/7 emergency assistance services, including medical referrals and travel arrangements, which may support you during critical situations abroad.

When should I purchase travel insurance?

You may wish to consider purchasing travel insurance before your trip that may provide continuous coverage. This may offer protection during your travels.

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Disclaimer: The information provided here is for general informational purposes only and does not constitute financial or insurance advice. We do not guarantee the accuracy or completeness of this content. Coverage is subject to the full terms, conditions, limitations, and exclusions outlined in the Product Disclosure Statement (PDS). Before making any decisions, please review the PDS and Target Market Determination (TMD) available from the insurer to ensure the product suits your individual needs.

Countries with ‘Do Not Travel’ warnings or ‘Sanctioned countries’ are excluded from coverage. It is important to check if your destination is available before considering travel insurance. Additionally, travel is only permitted if there is no travel ban in place or if you have an exemption. If a destination has a ‘Do Not Travel’ warning for COVID-19, Our policies will not cover any losses arising from COVID-19 in that area. For the latest government guidance, visit smartraveller.gov.au and health.gov.au, and stay informed about travel insurance alerts that may impact your coverage.